:root{--ink:#14232A;--ink-2:#33474F;--muted:#6B8189;--faint:#94A6AC;--line:#E2E8EA;--line-soft:#EDF2F3;--bg:#F7FAFA;--surface:#fff;--accent:#0B7A8C;--accent-soft:#E6F3F5;--good:#2F7D5C;--good-soft:#E4F1EB;--warn:#B4561F;--warn-soft:#FBEDE3;--shadow:0 1px 2px rgba(20,35,42,.05), 0 6px 20px -10px rgba(20,35,42,.18);--radius:10px}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.55 -apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;-webkit-font-smoothing:antialiased}h1{font-size:24px;margin:0;letter-spacing:-.02em}h2{font-size:15px;margin:0 0 14px;letter-spacing:-.01em}a,.link{color:var(--accent);background:none;border:none;padding:0;font:inherit;cursor:pointer;text-decoration:none}.link:hover{text-decoration:underline}:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:4px}button,select,input{font:inherit}.muted{color:var(--muted)}.small{font-size:13px}.mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:13.5px}.center{min-height:100vh;display:grid;place-items:center;padding:24px}.shell{display:grid;grid-template-columns:232px 1fr;min-height:100vh}@media(max-width:820px){.shell{grid-template-columns:1fr}.sidebar{position:static!important;height:auto!important}}.sidebar{background:var(--surface);border-right:1px solid var(--line);padding:20px 16px;display:flex;flex-direction:column;gap:18px;position:sticky;top:0;height:100vh}.brand{display:flex;align-items:center;gap:9px;font-weight:700;font-size:15px;letter-spacing:-.01em}.brand .dot{width:9px;height:9px;border-radius:50%;background:var(--accent)}.org-select,.org-name{width:100%;padding:8px 10px;border:1px solid var(--line);border-radius:8px;background:var(--bg);font-size:14px}.org-name{font-weight:600}nav{display:flex;flex-direction:column;gap:2px}.nav-item{text-align:left;padding:8px 11px;border:none;border-radius:7px;background:none;color:var(--ink-2);cursor:pointer;font-size:14.5px}.nav-item:hover{background:var(--bg)}.nav-item.active{background:var(--accent-soft);color:var(--accent);font-weight:600}.sidebar-foot{margin-top:auto;display:flex;flex-direction:column;gap:5px;font-size:13px;color:var(--muted)}.sidebar-foot .email{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.badge{align-self:flex-start;font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--accent);background:var(--accent-soft);padding:3px 7px;border-radius:4px}.main{padding:28px 32px 60px;max-width:1200px}.page-head{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:22px;flex-wrap:wrap}.page-head p{margin:4px 0 0}.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:18px;box-shadow:var(--shadow)}.grid-2{display:grid;grid-template-columns:1.4fr 1fr;gap:16px}@media(max-width:900px){.grid-2{grid-template-columns:1fr}}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:20px}@media(max-width:760px){.stats{grid-template-columns:repeat(2,1fr)}}.stat{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:15px 17px;display:flex;flex-direction:column;gap:3px;box-shadow:var(--shadow)}.stat-label{font-size:12px;font-weight:600;letter-spacing:.05em;text-transform:uppercase;color:var(--muted)}.stat-value{font-size:27px;font-weight:700;letter-spacing:-.03em;font-variant-numeric:tabular-nums}.stat-value.accent,.accent{color:var(--accent)}.stat-sub{font-size:12.5px;color:var(--faint)}.chart{display:flex;align-items:flex-end;gap:2px;height:120px;padding-top:8px}.bar-wrap{flex:1;height:100%;display:flex;align-items:flex-end}.bar{width:100%;min-height:2px;background:var(--accent-soft);border-radius:2px 2px 0 0;display:flex;align-items:flex-end}.bar-fill{width:100%;background:var(--accent);border-radius:2px 2px 0 0}.kv{margin:0;display:grid;grid-template-columns:1fr auto;gap:9px 16px;align-items:baseline}.kv dt{color:var(--muted);font-size:14px}.kv dd{margin:0;font-variant-numeric:tabular-nums;text-align:right}.kv dd.big{font-size:22px;font-weight:700;letter-spacing:-.02em}.table-wrap{padding:0;overflow-x:auto}table{width:100%;border-collapse:collapse;font-size:14px}th{text-align:left;font-size:11.5px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);padding:11px 16px;border-bottom:1px solid var(--line);white-space:nowrap}td{padding:11px 16px;border-bottom:1px solid var(--line-soft)}tr:last-child td{border-bottom:none}.pill{display:inline-block;font-size:11.5px;font-weight:600;padding:3px 9px;border-radius:999px;background:var(--bg);color:var(--muted);white-space:nowrap}.pill.qualified,.pill.indexed,.pill.accepted,.pill.active{background:var(--good-soft);color:var(--good)}.pill.pending,.pill.partial,.pill.handoff{background:var(--warn-soft);color:var(--warn)}.pill.duplicate,.pill.closed,.pill.unqualified{background:var(--bg);color:var(--faint)}.callout{margin-top:20px;background:var(--warn-soft);border:1px solid rgba(180,86,31,.25);border-radius:var(--radius);padding:13px 16px;font-size:14px;color:var(--ink-2)}.error{background:#fdecea;border:1px solid #F3BDB6;color:#8c2f26;padding:11px 14px;border-radius:8px;margin-bottom:16px;font-size:14px}.count{display:inline-block;margin-left:6px;background:var(--warn);color:#fff;font-size:11.5px;padding:1px 7px;border-radius:999px;vertical-align:middle}.gaps{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:1px}.gaps li{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;padding:11px 0;border-bottom:1px solid var(--line-soft)}.gaps li:last-child{border-bottom:none}.gaps .q{font-weight:500}.drawer-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#14232a66;display:flex;justify-content:flex-end;z-index:100}.drawer{width:min(560px,100%);background:var(--surface);height:100%;display:flex;flex-direction:column}.drawer header{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;border-bottom:1px solid var(--line)}.drawer header h2{margin:0}.transcript{flex:1;overflow-y:auto;padding:18px 20px;display:flex;flex-direction:column;gap:9px}.t-msg{max-width:82%;padding:9px 13px;border-radius:13px;white-space:pre-wrap;font-size:14px}.t-msg.visitor{align-self:flex-end;background:var(--accent);color:#fff;border-bottom-right-radius:4px}.t-msg.assistant{align-self:flex-start;background:var(--bg);border-bottom-left-radius:4px}.t-event{align-self:center;font-size:12px;color:var(--faint);font-family:ui-monospace,monospace}.drawer-foot{padding:13px 20px;border-top:1px solid var(--line);display:flex;gap:7px;flex-wrap:wrap}.signin{width:min(400px,100%);display:flex;flex-direction:column;gap:9px;padding:30px}.signin h1{font-size:21px}.signin p{margin:0 0 10px}.signin label{font-size:12.5px;font-weight:600}.signin input{padding:10px 13px;border:1px solid var(--line);border-radius:8px}.signin button[type=submit]{margin-top:6px;padding:11px;border:none;border-radius:8px;background:var(--accent);color:#fff;font-weight:600;cursor:pointer}.signin button[disabled]{opacity:.6;cursor:default}